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FAQ

WHAT ARE LUXY LOCKETS MADE OF?

Luxy Lockets are made with the base material 316L stainless steel. The metal has become popular in jewellery making due to its array of properties which are greatly suited for its longevity and visual attractiveness. It is very durable, rust resistant and hypo-allergenic & is the material watches are made of. They are then precious metal plated in either rhodium, silver, 18k rose gold and 24k gold for that added bit of glamour. Please see individual item descriptions for more detail. All our jewellery has been UKAS tested to UK laws and have passed the low Nickel & Lead content tests.

 

IS IT EASY TO ADD OR REPLACE CHARMS INSIDE A LUXY LOCKET?

Absolutely! Luxy Lockets are very easy to open & have a hinge to the side which enables them to be opened to approximately 45 degrees. A small indentation on the right aids in the wearer opening it with ease. They are held tightly shut by two heavy duty magnets.

 

CAN I VIEW MY LUXY LOCKET BEFORE I BUY?

If you would like to see how the end product of your design will look like, then please drop us an email to enquiries@loveklondon.com. We want you to be happy with your purchase & can make the locket up for you to view before you purchase.

 

WILL MY JEWELLERY ARRIVE PUT TOGETHER OR SEPARATE?

Your bespoke Luxy Locket will be put together with love & care before it is sent out to you. If you would prefer to receive the jewellery components separately, please leave your request in the special instructions box underneath your shopping cart.

 

CAN I CUSTOMISE MY CHAIN LENGTH?

We are currently only able to shorten our chains. If you would like a particular style of chain to be shorter, please leave your request in the special instructions box underneath your shopping cart.

 

I WOULD LIKE TO PURCHASE A LUXY LOCKET AS A GIFT, WHAT DO I NEED TO DO?

If you would like your purchase to be sent directly to the recipient as a gift, please leave your request in the special instructions box in your shopping cart before you proceed to checkout. We will send out a zero value invoice with the order. If you would like to leave a special message for the lucky lady, please include this in the special instructions box also.

 

HOW CAN I LOOK AFTER MY LUXY LOCKET?

 

Handle with Love & Care The glass on your Luxy Locket is durable, however if not handled gently & with caution may break.  Take care not to drop, knock or scratch your locket.  When not worn, store all jewellery in the provided packaging. 

Avoid Liquids – Luxy Lockets are not waterproof. Always remove all jewellery before exposing to water, household chemicals or when applying beauty products & perfumes.

Polish If tarnishing occurs, restore shine by gently rubbing the jewellery with a dry polishing cloth.


WHAT SIZE ARE LUXY LOCKETS & HOW MANY CHARMS FIT INSIDE?

 

  Mini Locket Medium Locket Large Locket Heart Locket
Size (Diameter) 2cm 2.5cm 3cm 3.5 x 3.3cm
Charms (approx) * 1-3 4-6 7-10 5-7

  

* Our charms come in all shapes and sizes. Please see individual charm descriptions for more detailed measurements where applicable. We are always at hand to assist in confirming the charms will fit into you chosen locket. Please feel free to get in touch regarding any selections which are made.

 

HOW LONG WILL MY JEWELLERY LAST?

Our jewellery is plated and will wear after time. To ensure its longevity always follow our care guide to prolong the life of the items. We offer a 6 months guarantee on all our jewellery.

 

ARE LUXY LOCKETS SUITABLE FOR CHILDREN?

All our lockets have a glass front and back. Even though the glass is toughened, there is a chance it could break if handled carelessly. The floating charms are small and could pose a choking hazard. Our products are not suitable or recommended for young children. 

 

HOW STRONG IS THE GLASS ON A LUXY LOCKET?

The glass on our lockets are toughened & very hard to break. However, as with most things, nothing is impossible so please handle with caution and care.

 

I AM LOOKING FOR A PARTICULAR CHARM BUT CAN NOT SEE IT ON THE WEBSITE

We aim to be able to provide a vast range of charms for you to choose from. This is to aid in a shopping experience where you can create a truly personalised item of jewellery. If there is a charm you are unable to find to create your special story, then please get in touch and email us your request to wishlist@loveklondon.com. We are continually adding new designs to our collections, so your charm request may already be in the pipeline.  

 

For any other questions you may have which have not been addressed on this FAQ page, please send us an email to enquiries@loveklondon.com and we will be in touch within 1 working day.

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